Il tema che affrontiamo, non potrebbe trovare collocazione migliore della nostra “casa” Generation Future.
infatti, i clienti preferiscono parlare con una persona, ma visto che è economicamente insostenibile per le aziende, sempre più spesso vengono utilizzati i chatbot che però sono considerati quasi sempre insoddisfacenti dal punto di vista del problem solving.
L’intelligenza artificiale potrebbe farci fare un passo in avanti, creando assistenti virtuali capaci di una connessione emotiva.
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